An order can have several statuses, below is information about each status.
Status New: Means the order is awaiting payment approval.
Please do not send the order with this status as it may be canceled if the payment is not identified.
Once the payment is identified the order is updated to Approved and the seller can proceed with the shipping process.
This Processed status refers to the handling of the order for shipment, it is not a mandatory status, as the seller can ship already with the order with an approved status, but it is recommended.
When the order is shipped, we send the customer the tracking data and Invoice, remembering that there is mandatory information for the order to be updated to shipped.
Questions about this information, click here.
With the order updated to be delivered here with us, the order will soon be forwarded.
Questions about transfer, click here.
The order may have been automatically canceled due to non-payment.
There is also cancellation requested by the seller and cancellation requested by the customer, both carried out by our Customer Relations team. If your seller has any problem sending the order and needs to cancel, just open a request through the Seller Guide.
Doubts? Just open a request by clicking here