To authorize the transfer, our Finance team considers that the order must have been delivered 10 days ago (from the status updated in the system).
The transfer always takes place on Wednesdays, and the invoice is sent the following day, on Thursdays, to the email indicated in your store's contact form.
Important: if the order is with the customer service department, that is, if there is any complaint associated with it, the transfer is suspended until the service is completed.
Doubts? Just open a request by clicking here