1) To ensure a good service, it is essential that you answer our questions quickly. Therefore, the store's maximum response time is 48 hours. After all, the faster and more aligned our communication, the better served our customer will be, right?
2) It is also very important that you look carefully at each case, understanding the client's need and creating conditions for it to be met.
3) Last but not least, our relationship has to be very transparent. We always need to know the real scenario of situations so that we can pass an accurate status to the client, agreed?
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